Global IS saves you time and money.

You need to know what something is going to cost before you commit to it. We understand that; we’re the same way.

That’s why we offer our customers Priority Service Agreements (PSAs).

PSAs include:

• Free telephone support – Telephone support that takes less then 15 minutes is free.
• Reduced rates – Hourly rates are discounted for each PSA.
• Round the clock availability – Our tech team is available to you 24 hours a day, 7 days a week.
• Response time – We guarantee a 30 minute telephone call back and, in the case of emergencies, two hour on-site response time.
• No hidden charges – You pay only for the time our engineer is on-site. We do not charge for travel within the Dallas/Fort Worth area.

PSAs are available in 10-hour, 20-hour, 50-hour, 100-hour and 250-hour increments. We also offer monthly Network Maintenance Agreements. Please speak with your representative for details on these and other plans.

Base hourly rates without a Priority Service Agreement are as follows:

There is usually a one-hour minimum charge for on-site assistance if you do not have a PSA, but we usually do not charge for travel time.

These rates are for services performed during business hours, and will be higher after hours, on weekends and holidays. Parts, additional equipment, third-party services and the like are not included in these rates, of course. Sales taxes, if required, will be added to the invoice amount.